Return & Exchange Policy

At Al-Kanzi Publishing and Distribution, we are committed to customer satisfaction and the quality of the publications we offer. Therefore, we provide a clear replacement and refund policy according to the following terms:

• First: The duration for requesting exchange or return
  The customer can request an exchange or a refund within 14 days of receiving the order.

 

• Secondly: Return Conditions
  A refund request is accepted in the following cases:
  1 – The product arrives damaged or has a printing defect.
  2 – Receiving a product different from the order.
  3 – There is a shortage in the order contents.
• It is required that it be:
  The product is in its original condition.
  Unused or damaged.
  Attached with the purchase invoice or order number.
• Books cannot be returned in the following cases:
  Presence of signs of use or damage resulting from poor storage.
  Remove the original packaging (if any).
  Special requests or those specifically signed for the customer.

 

• Third: Replacement Policy
  It is replaced in the case of:
  1 – Presence of a manufacturing defect.
  2 – Error in the sent product.
  In this case, the house bears the full shipping costs.

 

• Fourth: Shipping Fees
  – If the reason for the return is the customer's mistake (such as a change of mind), the customer is responsible for the shipping costs.
  – In the event of an error on the part of the company, the company will bear all shipping costs.

 

• Fifth: Refund Mechanism
  – The amount will be refunded within 7–14 business days from the receipt and inspection of the returned product.
  – Refunds are made using the same payment method used for the purchase.
  – In the case of cash on delivery, the bank transfer is made after providing us with the account details.

 

• Sixth: How to Request a Refund or Exchange
  – To request a refund or exchange, please contact us via:
  – Email: [Your Email]
  - Phone: [Phone Number]
  – Mention the order number and attach a photo of the product (if there is a defect).
  –  Contact us